Moderation und partizipation


actori personal

"The pyjama days are over" – Hanna Hellenbroich-Schrader (HR management) in interview with Katharina Pachta-Reyhofen

Hanna: Dear Katharina, you have been with actori for three years now, and a lot has changed in that time. You started as an intern in strategy consulting ... now you are a consultant. What has changed since you started working for us? 

Katharina: Quite a lot – but where to start? First of all, actori has developed further in terms of its service areas. We are increasingly advising in the areas of digitalisation and cultural real estate, for example. With the new areas, actori has also grown in terms of personnel, which is nice because every new employee brings their own experience to the team. In addition, actori implemented „sustainability“ within the company, which makes me personally happy. Apart from that, I learned a lot myself in the last years.

Hanna: Of course, every employer likes to hear that. So, you saying you developed as well personally at actori? Please, do tell me more about it!

Katharina: Absolutely! I have worked on a large number of projects in the last few years and no topic or institution has been the same. For example, I have advised museums, theatres, congress centres, festivals and even a monastery, each with its own unique challenges and issues. With every project, I learned new "tools" and was able to expand my skills. I am currently working with my team on the „Kulturentwicklungsplan Lausitz”. The project is a mixture of strategic analyses and a large participation process with many different actors. I am by nature an open-minded and cheerful person, so I am particularly pleased that I get to interact and moderate within different groups of people. 

Hanna: This sounds exciting. I can imagine that in times of the COVID-19 pandemic, it's not that easy with primarily digital moderation. 
What does “modern” work mean to you in this context? 

Katharina: You have to change your mindset from analogue to digital and master the challenges that come with it.  Especially with such a multi-layered participation process as cultural development planning, online moderation must also be interactive. That's why we work with modern online tools like “Mentimeter” or “Miro” and use them to introduce participatory elements into large events. For me, modern working also means simply remaining flexible, always checking whether there are simpler solutions to involve participants in the joint process.

Hanna: Surely it is not always easy to lead through an event without being able to read the gestures and facial expressions of the other people, is it?

Katharina: That's true! But you have to trust in yourself and of course in the technology. If something goes wrong, that's no drama, but provides a short laughter to everyone involved. In my experience, our customers are open to new digital features and always motivated to learn something new - in the end, everyone wants to keep up with the times. 

Hanna: ... Dear Katharina, I can see that the days of wearing pyjamas at the Home Office are over. We will certainly be hearing more from you when it comes to moderation and participation processes! Thank you for the personal insight and good to have you with us. 

Katharina: With pleasure!

Katharina Pachta-Reyhofen, Consultant actori GmbH (© actori GmbH)